Return & Refund Policy

1. Overview

At Clare Web Solutions, we are committed to delivering exceptional service and ensuring your complete satisfaction. This Return & Refund Policy outlines the terms and conditions for returning or canceling our services and receiving refunds.

2. Refund Eligibility

Refunds are considered on a case-by-case basis depending on the nature of our service and your specific situation. The following conditions apply:

• Requests must be made within 30 days of service commencement
• Services must not have been substantially completed
• The request must be submitted in writing with a detailed explanation
• Refunds are not available for services already delivered and accepted
• Custom development work may have limited refund eligibility

3. Refund Process

4. Non-Refundable Items

The following items and services are generally non-refundable:

• Services fully completed and delivered
• Content created based on your specifications
• Third-party integrations and licenses
• Rush delivery or expedited services
• Services used or partially completed
• Domain registrations and hosting services

5. Subscription Cancellation

For subscription-based services:

• You may cancel your subscription at any time
• Cancellations take effect at the end of your current billing cycle
• No refunds are provided for unused portions of the subscription
• Your data will be retained for 30 days after cancellation
• All services will cease immediately upon cancellation request

6. Partial Refunds

In certain circumstances, we may offer partial refunds based on:

• Work completed versus work remaining
• Time invested in your project
• Resources used and materials consumed
• Extent of service utilization

7. Service Failure Refunds

If we fail to deliver services as agreed, or if services are not performed to a professional standard, we will:

• Attempt to resolve the issue within 10 business days
• Re-do the work without additional charge
• Offer a partial or full refund if resolution is not possible
• Maintain open communication throughout the process

8. Payment and Deposits

For projects requiring deposits or advance payments:

• Deposits are non-refundable once work has commenced
• Unused deposits may be credited toward future services
• A signed agreement will detail deposit and refund terms

9. Dispute Resolution

In case of disputes regarding refunds:

1. Contact our support team with detailed documentation
2. We will attempt to resolve within 14 business days
3. Escalation to management for complex cases
4. Final decision will be communicated in writing

10. Contact Us

For refund requests, inquiries, or concerns about this policy, please contact us:

11. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services indicates your acceptance of any changes to this policy.